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Frequently Asked Questions

Frequently Asked Questions (FAQ)

Do you ship to the Europe countries?

Yes, we do! We ship worldwide.

How much is it in GBP / NZD / CAD / AUD / (insert your currency)?

Prices on the website are in US dollars. Please check http://www.xe.com/currencyconverter/ for the current exchange rate for your currency.

How long does it take for items to be delivered?

On Average:

United States: 2-3 weeks

Australia, New Zealand, UK: 2- 4 weeks

Canada: 2- 6 weeks

Other Countries: 2-5 weeks

Factors such as delayed logistics, customs clearings, holidays, severe weather conditions may impact delivery time. These factors are beyond our control but we do our best to make sure you get your order.

Is there any way to receive my package faster?

If we’ve already shipped the item, no. If you require faster shipping, please reach out to us at customercare@bestebuying.com in advance and let us know what you’re ordering. We’ll create a special order for you with DHL or Fedex shipping (whatever is available in your area).

Where is my tracking number?

If you live in the US or Australia, your tracking number will be emailed to you as soon as it’s available, usually within 5 days of your order. Otherwise, feel free to reach out to us at customercare@bestebuying.com to find out where your order is. In most areas of the world, we’re limited to telling you when the product has been shipped to your country.

It’s been weeks after the expected shipping time frame. I still did not get my order.

Factors such as delayed logistics, customs clearings, holidays, severe weather conditions may impact delivery time. These factors are beyond our control but we do our best to make sure you get your order. If it’s been more than the expected time frame, please reach out to our support desk at customercare@bestebuying.com for assistance.

I only received a part of my order. When will I receive the other items?

If we’re able to process one part of your order faster, we’ll ship it out first. Rest assured that every item will be delivered. You may send us an email to check on the status of any remaining item if it has exceeded the approximate shipping time frame.

I peeled the wrong side. Is it ruined?

The front and back of some white/silver decals may look the same which may result to it being peeled off the wrong side. To avoid this from happening, only peel off a small portion of the clear film and check if the decal sticks – it is the back side, or you may simply take a photo of the decal with flash; the decals are reflective so the front side will glow (reflect light).

If the clear film was peeled of the wrong side, you may put the clear film back and squeegee it out. Peel off the other side and continue with installation.

The items are not what I expected. What is the return process?

We are sorry that the product didn’t meet your expectation. We do our best to make sure that what you see is what you get. We post as many photos of the the actual product as possible and put accurate descriptions such as size and materials used. We will be happy to replace the item with any product on our store that is close or with similar value of the product you have ordered.

I received the wrong item. How do I get what I ordered?

Please take a photo of the product and the envelope it came with. Send an email to customercare@bestebuying.com and attach the photos. We’ll send your order right away.

Kindly send the wrong item back to us at:

400 S El Camino Real #400

San Mateo, CA 94402, USA

I received a defective/damaged item. How do I get a replacement?

Please take a photo of the product and the envelope it came with. Send an email to customercare@bestebuying.com and attach the photos. We’ll send a replacement right away.

Kindly send the defective/damaged item back to us at:

400 S El Camino Real #400

San Mateo, CA 94402, USA

I want to purchase a decal but is it legal?

Please check with the laws of your state/country.

I have a question that wasn’t addressed here…what I do?

Send us your question to customercare@bestebuying.com. We’ll respond within 48 hours, usually faster.

I love your store! I love your products!

We love you too! Please leave us your review by going to any of the products you’ve purchased and clicking on ‘Write A Review’ towards the bottom of the page.

 

 

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